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At Castle Rock Carpet Care, we strive to understand our customers’ experiences while working with us so that we can improve our services. Take a look below at what our former and returning clients have to say.
Dale came out and did a phenomenal job on my carpets and they smell soooooo great! We had some problem areas (thank you grandpuppy!) and it looks phenomenal. I loved how he communicated with me on his arrival time so I could plan my morning accordingly. Best part - no upcharges like the last company I used who charged me hundreds more than quoted. Highly recommend!
Great service. Arrived on time, walked us through the process and did a great job. All the previous owner stains are gone from the carpets. The cleaner used has a very nice fragrance and not too strong. Will use again!
Super responsive to inquiry and all questions. Great communication. Carpet looks amazing and zero dog smell from the new pup
CRCC was amazing and I would highly recommend! Definitely arrived on time, super knowledgeable a fantastic job so that the carpets look absolutely amazing. He follows up with you and is definitely readily available to come fix or make the situation right if anything is still lingering. We'll def be using them again for any carpet cleaning needs we have!
Best customer service, fast response, amazing pricing, and super courteous!! We had an emergency cleaning situation after we came home from vacation and had a mess in our basement. I called them and they did everything they could to get us in the same day we called! Dale was there within hours of our call. They understood our situation and the need for the ASAP clean! Dale was AWESOME!! He took care of the issue, was thorough, so kind, and quick too! Thank you so very much for taking care of our home as if it were yours! Highly recommend!!!
Dale and his organization was awesome and did a great job. Awesome value as well. Will for sure be using them again and would advise anyone else do the same.
Absolutely recommend! We had a ton of stains from play doh, dirty shoes, and food, and Castle Rock Carpet Care made them look like new! All while being very friendly and fairly priced. We’ve used other carpet cleaners in the past, and I have to say they are by far the best!
First I gotta say that this company is top notch. Our carpets were pretty dirty due to having an active toddler. They came in, did a great assessment, described what could be done, and over delivered! We used Stanley Steamer before and they are no where near close to the quality and pricing. In fact the price was considerably lower than Stanley Steamer. Please give them a call we won't be using anyone else but Castle Rock Carpet Care. Great service and experience.
I highly recommend Castle Rock Carpet Care! He provided a reasonable and straightforward price to clean my carpets and a couple sofas. The overall cost was more affordable than other services I've used in the past. My carpets were in rough shape from the past year with a toddler, newborn and dog. Brad cleaned them up really nicely. He uses high quality products that left me feeling safe with my kids. I will be using Castle Rock Carpet care in the future!
Service was very easy to schedule and accommodating to our busy schedule. Immediately upon entry to our home, he wore shoe covers and a mask to ensure cleanliness and health safety. Carpets were assessed and a plan to clean rooms was discussed. All setup, cleaning, and tear down was done with care to our personal belongings. Carpets look amazing and smell great! He was personable and efficient. He was able to get out carpet stains that I've been trying to clean for months!
Thank you so much! Really appreciate everything you've provided for us. Our floors have a brand new life!
CRCC was great to work with! He was professional, friendly, responsive and fair/competitively priced. He cleaned a micro fiber couch we have that has a 13 yr history of kids and dogs. So it was in rough shape, but after his service it looks brand new! He also was able to get a red stain out of an area rug we have from one of our kids spilling a Gatorade on the white rug. He did a great job and I have already recommend Castle Rock Carpet Care to my neighbor and will continue to recommend them to others.
Fantastic experience with Castle Rock Carpet Care! The owner, was a joy to work with. Not only did he do an amazing job cleaning my dirty (animal soiled) carpets but I commend him for also being:
- Extremely professional
- Reasonable (and fairly) priced
- Great communication and on-time for his appt's
- Extremely thorough and went out of his way to provide a top-quality service
I would highly recommend CRCC for all of your carpet and other fabric-cleaning needs!!
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